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Diễn đàn - Công ty TNHH Thương mại và Giải pháp công nghệ THÀNH NAM » Linh tinh khác » Cơ hội việc làm » Crm System giúp đánh giá nhu cầu và thói quen của khách hàng
Crm System giúp đánh giá nhu cầu và thói quen của khách hàng      
Chủ đề trước · Chủ đề tiếp theo
itgvietnam
2/5/2018 3:54:47 PM
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Định nghĩa về Crm System là gì?
CRM là viết tắt của từ Customer Relationship Management. Crm System quản lý các thông tin của khách hàng như: thông tin liên lạc, nhu cầu khách hàng….nhằm phục vụ khách hàng tốt hơn. Với một Crm System đơn giản là một phần mềm theo dõi các dữ liệu của khách hàng. Tuy nhiên, một hệ thống phức tạp hơn lại đòi hỏi sự kết hợp các yếu tố: thông tin, nhân lực, chính sách và các nỗ lực của công ty nhằm thu hút cũng như gìn giữ khách hàng.
Crm System cho phép tạo các chiến lược của các công ty thông qua việc phân tích đánh giá nhu cầu và thói quen của khách hàng từ đó có những phương pháp tiếp cận và giao tiếp với khách hàng một cách có hệ thống và hiệu quả. Thông qua các dữ liệu phân tích khách hàng doanh nghiệp có thể đề ra những chiến lược chăm sóc khách hàng hợp lý. Ngoài ra, thông qua những báo cáo tổng hợp từ Crm System doanh nghiệp còn có thể xử lý các vấn đề vướng mắc của khách hàng một cách nhanh chóng và hiệu quả.
Những chức năng của Crm System
· Chức năng quản lý khách hàng:
· Quản lý dự án
· Chức năng lập kế hoạch:
· Chức năng Lưu trữ và cập nhập:
· Chức năng Quản lý hợp đồng:
· Chức năng Quản trị.
Lợi ích của Crm System là gì?
Lợi ích của Crm la gi? Crm System mang đến một phương pháp tiếp cận khách hàng hiệu quả dựa trên phân tích về hành vi, thói quen của khách hàng giúp doanh nghiệp:
– Nâng cao hiệu quả của trung tâm hỗ trợ khách hàng
– Trợ giúp nhân viên bán hàng thực hiện đơn hàng một cách nhanh nhất
– Đơn giản hoá tiến trình tiếp thị và bán hàng
– Phát hiện các khách hàng mới
– Tăng doanh thu từ khách hàngác chức năng của một hệ thống CRM
Bài viết trên đã giúp bạn tìm câu trả lời cho câu hỏi Crm System là gì? Hy vọng với những thông tin trên bạn sẽ có cái nhìn tổng quát về các chức năng cần phải có của một hệ thống CRM. Nếu bạn cần quản lý khách hàng thúc đẩy doanh số bán hàng, hoạt động marketing doanh nghiệp và dịch vụ khách hàng thì bạn có thể tham khảo thêm phần mềm quản lý nhân sự tốt nhất cho công ty của mình.

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Diễn đàn - Công ty TNHH Thương mại và Giải pháp công nghệ THÀNH NAM » Linh tinh khác » Cơ hội việc làm » Crm System giúp đánh giá nhu cầu và thói quen của khách hàng
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